Privacy Policy
This Privacy Policy explains how Genclick (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, create an account, request a demo, or use our products and services (collectively, the “Services”).
- We collect information you provide (like account details) and limited data automatically (like basic analytics).
- We use information to operate the Services, provide support, improve performance, and keep things secure.
- We do not sell your personal information.
1) Information we collect
- Account information: name, email address, username, password (stored in hashed form), and profile details you choose to add.
- Payments and billing (if applicable): purchase history, plan details, invoices, and billing contact info. Payment card details are typically processed by our payment providers (for example, Stripe) rather than stored by us.
- Support & communications: messages you send us, requests for demos, survey responses, and bug reports.
- Community content (if applicable): posts, comments, uploads, and other content you submit in forums or community areas.
- Device and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, and approximate location inferred from IP.
- Log data: timestamps, error logs, and performance metrics to help us secure and improve the Services.
- Cookies and similar technologies: described below in “Cookies & analytics.”
2) How we use information
- Provide, operate, and maintain the Services (including account access and customer support).
- Process transactions, send receipts, and manage subscriptions (where applicable).
- Communicate with you about updates, security notices, and service-related announcements.
- Improve and personalize features, performance, and user experience.
- Detect, prevent, and respond to fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our terms.
5) Data retention
We keep personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data (e.g., billing records may be retained longer for accounting and legal requirements).
6) Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
7) Your choices & rights
- Access & update: you can review and update certain account details from your profile (if available).
- Email preferences: you can opt out of marketing emails by using the unsubscribe link (service emails may still be sent).
- Delete your account: you can request deletion by contacting us (see “Contact us”).
- Privacy rights (US states / EEA/UK where applicable): depending on your location, you may have rights to request access, correction, deletion, portability, or to object/restrict certain processing.
8) Children’s privacy
The Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us and we will take appropriate steps.
9) International users
If you access the Services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate. By using the Services, you understand your information may be transferred to countries with different data protection rules.
10) Changes to this policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date above, and may provide additional notice when changes are significant.
11) Contact us
If you have questions, requests, or concerns about privacy, contact us: